Frequently Asked Questions (FAQ)
Camping and Cabin Questions
Can I bring my pet to stay in a state park cottage, cabin or lodge?
No. Pets are not permitted in state park cabins, cottages or lodges. Pets are permitted in designated campgrounds. Service animals are welcome in all public areas of Florida's State Parks. The Pet Policy shares guidelines for bringing your pets to the park.
Can I make or change reservations using my mobile device?
Yes. Reservations can be made securely using the ReserveAmerica website. This website is now responsive and friendly for users of mobile devices. Website and phone reservations, cancellations and transfers are subject to transaction fees.
Do you have lodging in state parks?
Wakulla Springs State Park is home to a 27-room lodge, and 21 state parks from Pensacola to the Florida Keys include overnight cabin accommodations. Some are "modern" vacation cabins with two bedrooms and some are rustic. Cabin fees range from $30 to $180 per night. Reservations may be made from one day to 11 months in advance online through ReserveAmerica, or by calling toll-free (800) 326-3521 or TDD (888) 433-0287 between 8 a.m. and 8 p.m. EST.
Does the current reservation system give an advantage to any particular group or individual in making reservations?
No. The reservation system does not give an advantage to any particular group or individual in making reservations. Everyone has the same opportunity to call or go online and make a reservation. Everyone also has access to the bookable inventory at the same time. However online reservation seekers do have a slight advantage over those who use the call center. The call takes longer than making online reservations. Online reservation seekers can use multiple computers at the same time which can increase their success of getting a desired reservation.
Has the price to camp at Florida State Parks changed?
No, camping fees remain the same, ranging from $16 to $42, depending on the park. However, beginning July 1, 2015, the non-refundable reservation fee charged by ReserveAmerica, a fee that has been paid by the Department in the past, will now be paid by visitors at the time they make their reservations online or using the call center. Visitors pay a non-refundable $6.70 fee when they make a reservation online or by using the call center. Visitors will continue to pay fees of $17.75 to cancel and $10 to change a reservation.
A three-day camping trip to a Florida State Parks costs an average of $75. With the addition of the $6.70 reservation fee, the average cost is now $81.70.
How can I cancel my Active Advantage membership?
An Active Advantage membership can be canceled in one of three ways:
- Email the Customer Support team at ACTIVEAdvantage@active.com
- Call the Customer Support team at 866-561-0647 (between the hours of 7 a.m. and 5 p.m. PT).
- Turn off auto renew by:
- Log into Active.com with your Advantage account email and password.
- Click on “My Account” in the top right hand corner of the site.
- Go to the “Active Advantage” section and click on the “do not renew” link towards the bottom of the page.
How do I make a reservation to camp in a Florida State Park?
Visitors to Florida State Parks can reserve campsites and cabins online at ReserveAmerica or by calling toll-free to (800) 326-3521, 1-866-ICAMPFL or TDD (888) 433-0287. Reservations may be made from one day to 11 months in advance. Visitors will pay a non-refundable $6.70 fee when they make a reservation online or by using the call center. Visitors will also be charged a fee of $17.75 to cancel and $10 to change a reservation.
How far in advance can I make a reservation?
Reservations may be made from one day up to 11 months in advance of your arrival date. Reservations can only be made beyond 11 months when the reservation period starts within the 11 month period and ends outside that period. The result is reservations could extend 11 months and 14 days in the future. In an effort to ensure fairness in reserving campsites and cabins, reservations made with a departure date beyond the 11-month advance reservations window may not be changed until 18 days after the reservation is made.
How much does Active Advantage cost?
An annual membership is $89.95, but through Florida State Park’s partnership with ReserveAmerica, visitors are offered a 30-day free trial of the program. Unless the membership is canceled prior to the end of the 30-day free trial period, Active.com will automatically extend the membership benefits for a full year from the end of the trial period for $89.95.
How much does it cost to camp at a Florida State Park campsite?
Camping fees range from $16 to $42 per night. Visit the park's webpage for specific information. There is also a non-refundable $6.70 reservation fee per transaction, which visitors will pay at the time they make their reservation either online or through the call center.
How much does the magazine offer cost?
For each magazine selected, the customer will receive three months of a free subscription to the magazine(s). Unless the subscriptions are canceled within the 3-month period, the customer will be charged the annual subscription rate for 15 months of issues of the magazine(s). The subscription will renew automatically each year unless canceled.
What does ReserveAmerica do to help prevent individuals or groups from using technology to evade reservation policies?
ReserveAmerica uses firewalls and other system technology (including CAPTCHA) to protect their system from malicious use while permitting the intended reservation services to the general public, which includes worldwide users. Florida State Park and ReserveAmerica staff regularly monitor reservations to ensure compliance with reservation policies.
What if I don’t want to join Active Advantage?
During the check-out process while making camping reservations, an OPTIONAL free 30 day trial offer will appear. Select “No Thanks” at the bottom of this offer and you will continue with your reservation without joining Active Advantage.
What if I don’t want to participate in the Magazine Offer?
During the check-out process while making camping reservations, an OPTIONAL gift for a free 3-month magazine subscription offer will appear. DO NOT SELECT ANY OF THE MAGAZINES to skip this offer and complete your reservation.
What is the Active Advantage Program?
The Active Advantage Program is an OPTIONAL customer membership program designed to support and encourage active lifestyles by providing exclusive discounts on thousands of races through Active.com, deals available on the Active Advantage website and gear via the online Active GearUp store. One of the ways to join this program is during the check-out process while making camping reservations.
When do sites become available for reservation?
New sites become available for reservation at 8 a.m. EST each morning. Any new sites that become available throughout the day due to a cancellation are randomly released back into inventory following the cancellation.
Why can’t Florida residents get a reservation?
Camping in Florida State Parks is a very popular activity and we have ensured that everyone has the same opportunity to call or go online and make a reservation. We welcome visitors from Florida and from throughout the world to our award winning parks each year. Over the past five years, Florida residents have made up, on average, over 61% of all of our overnight visitors annually.
Why does the Florida Park Service use ReserveAmerica to handle park reservations?
ReserveAmerica is the largest provider of campsite reservations in North America, serving the National Park Service and more than 30 states’ park systems. This company is the best partner available to handle the robust volume of reservations needed for Florida’s State Parks, which offers 3,628 campsites and 240 cabins across 59 state parks.
Why is ReserveAmerica utilizing the CAPTCHA feature?
CAPTCHA protects websites against bots by generating grading tests that humans can pass, but current computer programs cannot. The use of CAPTCHA provides an additional layer of assurance that a reservation is being made by a human and not by an automated system, thereby providing all customers the same opportunity to make reservations.
Why is the Florida Park Service/Department of Environmental Protection transferring this fee to park visitors?
ReserveAmerica has always charged a non-refundable reservation fee per each online and call center transaction. In the past, this fee has been paid by the department. The fee will now be paid by users of the reservation system. Transferring the fee to the user is expected to result in a savings of $7.6 million over five years to Florida State Parks.
Will I have to pay a fee to cancel my reservation?
A $17.75 cancellation fee will be assessed for each reservation being cancelled until the day prior to arrival. Visitors canceling on the day of arrival will be assessed a $17.75 cancellation fee and the first night's use fee. If canceling after the day of arrival, visitors will receive a prorated refund (minus the $17.75 cancellation fee). Fees may be applied up to the total amount paid for the reservation. All cancellation fees plus the $6.70 reservation fee are waived for visitors who make their cancellations within 24 hours of booking the reservation, provided they contact Reserve America to request the fees be waived. Customers should call ReserveAmerica at (800) 326-3521 and request a full refund with all fees waived.
Will my RV fit in your campsites?
RV campsites are available for vehicles ranging in length from 10' to 104'. Most campsites maintain a soft gravel pad and each is equipped with water and electricity. Accessible campsites are available. Most parks have a central dump station. Some parks offer drive-through and waterfront locations. Check the park's webpage for specific information on site-specific amenities and maximum vehicle length.